Privacy Policy

Introduction

Responder Admin Solutions LLC ("ResponderAdmin," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our scheduling and management platform for first responders.

Please read this Privacy Policy carefully. By accessing or using ResponderAdmin, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and department affiliation when you create an account
• Profile Information: Job title, certifications, credentials, and qualifications relevant to your role as a first responder
• Scheduling Data: Shift preferences, availability, time-off requests, and duty schedules
• Operational Data: Vehicle check sheets, run logs, equipment inventories, and maintenance records
• Communications: Messages, feedback, and correspondence you send to us or through our platform

Information Collected Automatically

When you use ResponderAdmin, we automatically collect certain information, including:

• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns
• Device Information: Browser type, operating system, device identifiers, and IP address
• Log Data: Access times, error logs, and system activity for security and troubleshooting purposes
• Cookies and Similar Technologies: See our Cookie Policy for more details

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our scheduling and management services
• Process and manage shift schedules, time tracking, and availability
• Track certifications and credentials to ensure compliance requirements are met
• Generate reports and analytics for department administrators
• Send notifications about schedule changes, upcoming shifts, and credential expirations
• Respond to your requests, questions, and provide customer support
• Monitor and analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and protect our legal rights

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Department

Information you provide is accessible to authorized administrators within your department for scheduling, management, and operational purposes.

Service Providers

We may share information with third-party vendors who provide services on our behalf, such as hosting, data analytics, and customer support. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of ResponderAdmin, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

With Your Consent

We may share information with third parties when you have given us explicit consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit
• Access controls and authentication requirements
• Incident response procedures for potential data breaches

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide our services. We may also retain information as necessary to:

• Comply with legal obligations (such as record-keeping requirements for emergency services)
• Resolve disputes and enforce agreements
• Support business operations and improve our services

When information is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@responderadmin.com.

Children's Privacy

ResponderAdmin is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of ResponderAdmin after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: